Support your customers on-the-go from your Android or Apple mobile devices and tablets. The Naverisk mobile app lets you access, edit and create tickets as well as view and run script packs on devices.

It is currently available from both Google Play Store and Apple App Store.

The Naverisk mobile app is only available to MSPs and IT departments using Naverisk 2023 R3 onwards.

The device screen is only available to MSPs and IT departments using Naverisk 2024 R1.

1. Log In screen

log in screen interface

URL field
Username
Password/2FA option
Log in button
Installed mobile app version

Use your existing Naverisk credentials to log in the mobile app:

Enter the Naverisk URL
Enter your username
Enter your password or 2FA code

2.Ticket screen

By default, the ticket screen displays the logged-in user's open tickets only.

Users can refine the list of tickets displayed by selecting one their Naverisk view (created on the web app) or using the search and filters feature.

Ticket screen interface

SLA status
Client name
Ticket priority
Ticket number
Ticket trigger
Ticket age
Contact or Device name
Ticket status (assigned or unassigned)

Ticket screen filters

Naverisk views button
Search and filters button
Create Tickets button

Activity tab

The activity tab displays all the notes, log changes, and emails relating to a ticket.

Tap the (+) button to create new notes and emails.

Activity filters
Create notes

Create any types of notes and emails from the activity tab of the app by tapping the (+) button.

3. Device screen

Users can refine the list of devices displayed by selecting one from their Naverisk view (created on the web app) or using the search and filters feature.