This article covers how to deploy ESET security applications to devices using Naverisk, monitor that the ESET service is running, and configure alerts to be sent from the ESET console to generate tickets in Naverisk.
Note that this guide is only applicable to enterprise and MSP versions of ESET products managed from ESET Security Management Center or ESET Cloud Administrator. Stand alone consumer versions cannot be deployed by Naverisk.
Deploying ESET to devices
Deploying ESET security applications in a managed environment requires installing both the ESET management agent and the desired endpoint application. You can either install the ESET management agent, then deploy the endpoint application from the ESET console, or you can install them both together.
A script pack is available that will deploy both the ESET management agent and desired security application to any compatible Naverisk device. The script pack will check a device to see if ESET is currently installed, and will install it if not present. This script can be run on demand, or triggered using a scheduled task.
If not already available in your Naverisk console, download the ESET Installer Kit script pack from the Routine Store. In Naverisk, go to Settings > Script Packs and click Upload Script Packs to import the ESET script pack. This would normally be imported to the top level of your Client Tree, so that it is available to devices at all your clients.
Before deploying the script pack, you must create a deployment package from the ESET management console, and add the deployment link to the script pack parameters. The deployment will fail if the link is not set in the script pack.
Log into the ESET Security Management Center or ESET Cloud Administrator console.
From the left-hand panel, select Installers.
Click on Create Installer, then select Live Installer
4. Select your package contents, ensuring Security Product is ticked.
5. Select your License
6. Select Product version
7. Accept the EULA (steps may differ based on product).
You may also tick Use AV Remover under Advanced, if you wish to automatically remove a previous AV product. Click Finish.
8. Select the "Show Download Link" option and copy the link to the notepad, using the Copy button.
9. In Naverisk, edit the script pack, and paste the download link under Parameters
Save the script pack. It is now ready for use.
Monitoring the ESET Service
A Device Role may be used to monitor the endpoint application service to raise an alert should the service stop running. Because a number of different ESET endpoint applications are available for use, you will need to create a specific Device Role for each application that you have deployed, and assign this to the appropriate devices.
To create a Device Role to monitor the ESET application service, under Settings > Device Roles select New Role. Under Monitored Services click Add.
Select a device that has the required ESET endpoint application installed. Browse through the list of services to find the ESET application service, and set Notify When to Stopped.
Save the Device Role and apply it to the required devices.
Configuring Alerts
ESET endpoints applications communicate directly to the ESET console when events such as threats being detected occur. It is easy to configure the console to send these alerts to Naverisk so that your AV monitoring/alerting can be consolidated in one location.
In the ESET console, click on the Notifications tab. This will display a list of available alert notifications.
Edit each notification as required, and add your Naverisk support email address to the list of configured email addresses. Click Save when finished
Once configured, whenever an event is received by the ESET console, an email will be sent to Naverisk that will raise a support ticket. This frees your engineers from having to monitor the ESET console as well as Naverisk for AV alerts.