Welcome to Naverisk 2022 R4
Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals to easily monitor and automate IT services and operations.
We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests or usability comments for roadmap consideration.
QuickBooks integration, unmapped agreements
Added the ability to assign a QuickBooks label to all unmapped agreements when creating an invoice in QuickBooks from a Naverisk invoice report.
Quickbook Integration in Settings
Client & licensing, client statuses
Added a column to the Client & Licensing grid in order to display the status of clients. This makes it easier to search and look through your client list.
Clients and Licensing in Settings
User chat modal, ticket trigger
This will allow the technician to set the trigger of the ticket once raised from the user chat modal.
Chat Ticket Trigger in Modal
Tickets, agreement usage
Added an agreement usage counter so technicians can track how much time has already been spent on Block and Term agreements.
Agreement Usage in Ticketing
Group, un-sharing
Shared groups can now be un-shared to quickly remove users’ permissions and control platform access.
Remote control, disabling remote access services
Native RDP will be showing as disabled when the Windows remote access service is switched off to reflect available RC options accurately.
Software licensing report, dates
The “software licensing” report will now either show the software installed date or first scanned date to show when software were added to a device.
Email integration, tickets
Naverisk will now automatically close transient email-integration-related tickets when connection is restored to reduce the amount of manual work.
Client page, tabs opening
Switching from client to client on the client’s page will not reset to the default tab making easier to compare client details.
Site controller, performance
We have reduced the site controller’s memory and CPU usage during active agent sessions to increase site controller’s overall performance (running more agents for longer).
Performance, stability & quality improvements
You asked, we listened. On top of all the new features and improvements in R4, we had a major focus on fixing bugs
and improving the general performance of Naverisk.
Based on feedback from our users, we have addressed the following bugs:
Fixed: Removed the possibility of having a blank sender field
Fixed: Search options will reflect Naverisk users’ permissions
Fixed: “Click Here” button of email templates will correctly redirect Naverisk users to Naverisk application
Fixed: Removed unnecessary scroll bars in new service and new bundle modals
Fixed: Improved resemblance of documents inserted in a public reply
Fixed: Corrupt data will be excluded to no longer prevent report creation
Fixed: Users reinstalling agents on devices will not need to manually delete keys from the device’s registry
Fixed: Users will be redirected to the documents grid after clicking the SAVE button of the document UI
Fixed: Saving new documents will no longer return an error
Fixed: Sorting tickets by due date will now be chronological regardless of time format
Fixed: Client status column of ticket grid will not be displayed without adequate right
Fixed: Sorting devices by statuses will correctly be grouped across all pages
Fixed: Edit and delete button of dashboard will not overlap anymore
Fixed: Removed the unnecessary quotation mark in the RTF version invoice job details title
Fixed: Email integration validation error messages will only show when errors are detected
Fixed: Agreement usage in software licensing report will no longer be rounded up
Fixed: ScreenConnect RC will becomes available after agent restarts
Fixed: Selecting to create an ical reminder in the ticket UI will create a meeting in the recipients’ calendar
Fixed: Deleting device roles from sub-client will correctly remove roles from selected Naverisk clients
Fixed: Deleting ticket categories from sub-client will correctly remove categories from selected Naverisk clients
Fixed: Deleting ticket job types from sub-client will correctly remove job types from selected Naverisk clients
Fixed: Deleting ticket sources from sub-client will correctly remove sources from selected Naverisk clients
Fixed: Deleting job statuses from sub-client will correctly remove job statuses from selected Naverisk clients
Fixed: Deleting ticket priorities from sub-client will correctly remove priorities from selected Naverisk clients
Fixed: Deleting expense types from sub-client will correctly remove expense types from selected Naverisk clients
Fixed: Removed unnecessary validation error message when saving a new ticket
Fixed: Selected client’s secondary contacts will be displayed correctly in settings page
Fixed: Client name and client id displayed in email notifications will match the variable selected in the email template
Fixed: Emails will be correctly sent to all members of a group set from an automation rule
Fixed: Previous version of documents will be available in the history dropdown field of document UI
Fixed: Buttons of Script Pack modal will now be fully displayed
Fixed: QR code display will correctly display when configuring 2fa authentications
Fixed: Logged-in-user name will be correctly showing in the device details page and device grid
Fixed: Device owner information will be cleared when moving a device from one client to another
Fixed: Memory graph of performance tab will steadily display memory usage
For a .pdf version of the release notes, you can download from the button below. Download Here
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