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Ticket Management

Ticket Management

12 articles
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Written by Graeme McRae and Colin Little

Clients, Users and Groups

Setup Clients, Users and Groups within Naverisk.
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Written by Graeme McRae. Updated over a week ago

Documents

Learn all about Naverisk Documents. From where to access them to what each document type is.
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Written by Colin Little. Updated over a week ago

Using the Clients page

View your client's tickets, devices, users and agreements from the clients page
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Written by Graeme McRae. Updated over a week ago

Automation Rules

Setup Automation Rules to help automate Service Desk tasks based on incoming Tickets
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Written by Colin Little. Updated over a week ago

Email Integration

User Guide for Email Integration
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Written by Colin Little. Updated over a week ago

Custom HTML Templates

Enable and customise HTML Email templates in Naverisk.
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Written by Colin Little. Updated over a week ago

Modifying Report Labels (Onsite)

Discover how to modify Report Labels (RDL Files) in Naverisk.
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Written by Colin Little. Updated over a week ago

Pinning to Tabs

Learn how to minimize and pin objects to the User Interface to improve navigation around Naverisk.
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Written by Colin Little. Updated over a week ago

Project Management

Use the Naverisk Project Management feature to group together multiple tickets that are related to a single piece of work.
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Written by Colin Little. Updated over a week ago

Ticket Management

Utilise, manage and report on Tickets in Naverisk.
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Written by Graeme McRae. Updated over a week ago

Reporting

Gain key insights by creating and managing Reports in Naverisk.
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Written by Colin Little. Updated over a week ago

Tray Icon Setting

Setup and troubleshoot your Tray Icons.
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Written by Colin Little. Updated over a week ago