Support your customers on-the-go from your Android mobile or tablet. The Naverisk mobile app lets you access, edit and create tickets.
Available from Google Play.
Naverisk mobile app is only available for MSPs and IT departments using Naverisk 2023 R3.
1. Log In screen
log in screen interface
Log in button
Installed mobile app version
Use your existing Naverisk credentials to log in the mobile app:
Enter the Naverisk URL
Enter your username
Enter your password or 2FA code
By default, the ticket screen displays the logged-in user's open tickets only.
Users can refine the list of tickets displayed by selecting one their Naverisk view (created on the web app) or using the search and filters feature.
Ticket screen interface
Contact or Device name
Ticket status (assigned or unassigned)
Ticket screen filters
Naverisk views button
Search and filters button
Create Tickets button
3. Activity tab
The activity tab displays all the notes, log changes, and emails relating to a ticket.
Tap the (+) button to create new notes and emails.
Create any types of notes and emails from the activity tab of the app by tapping the (+) button.
4. Settings screen
Tap the refresh data and clear filter button (1) to update app data, views and filters.
Tap legal information buttons (2) to open corresponding links to the Naverisk website on your preferred mobile browser.