Welcome to Naverisk 2025 R4 – Onsite release!
We've rolled out a new update focused on enhancing security, integration capabilities, and user experience.
Here's a breakdown of what's new.
Security update, SOC 2 implementation
We have laid the foundational groundwork for security improvements and formalized our compliance efforts.
Key benefit:
This update ensures your data is protected with the highest standards, building trust and providing a secure platform for your operations.
Rest API for Power Automate
We've introduced new REST APIs to give you a standardized and flexible way to programmatically interact with Naverisk.
Key benefit:
This new API is the foundation for powerful Power Automate integration and task automation, allowing you to streamline workflows and increase efficiency.
Check out the new Power Automate API swagger.
Add /swagger/ui/index at the end of your Naverisk website URL.
Power Automate connector
Our custom Power Automate connector is now available.
It can be used by anyone in your organization (or even shared publicly) across various Power Platform services, including Power Automate, Power Apps, and Logic Apps. This saves time and ensures consistency by allowing multiple users to leverage the same API integration without having to build it from scratch each time.
The Naverisk custom connectors allows you to create highly customized and integrated workflows tailored to your specific business needs.
Key benefit:
Easily connect Naverisk to thousands of apps and services to build automated workflows and business processes, saving you time and reducing manual effort.
Check out our guide to configuring the Naverisk connector.
Email integration, Power Automate
Added an option to configure email integration using the new Naverisk connector in Power Automate.
Include our connector in your Power Automate workflows to create tickets in Naverisk.
Check out our complete guide to setting up email integration via Power Automate.
Images in ticket description
You can now insert or paste inline images directly into the description field of the summary tab on a ticket.
Key benefit:
This makes it easier to provide visual context and detailed information, leading to faster problem diagnosis and resolution.
Device Grid, disk space, memory and processor version
The device grid now provides richer, more immediate hardware insight. We've added columns to show total disk space, total memory, and the processor version for each device, making device management and diagnostics faster.
Scheduled jobs, post actions
We've updated how post-actions of scheduled jobs are triggered, giving you more control over your workflows. The “Wait for” field now determines when these post-actions begin after a job is initiated.
Wait for = 0 (Default): Post-actions will start immediately after the action is completed. This ensures a seamless, direct transition.
Wait for > 0 (Time Value): Post-actions will be delayed by the specified time, even if other actions in the job are still in progress. This allows you to set a precise delay for post-actions to begin, providing greater flexibility in managing complex jobs. It also guarantees post actions are executed at the same predictable time.
This update provides more precise control over the timing of your scheduled tasks.
SQL data type migration
We replaced the last of the NTEXT data in a few of the SQL tables to NVARCHAR(MAX).
• SecurityUpdates
• IM_Incident
• Arch_IM_Incident
• IM_History_AddHistoryToIncident
• IM_Incident_Create
• IM_Incident_Update
• SecurityUpdates_Create
• SecurityUpdates_Update
• UnArchive_Ticket
Splashtop streamer version
We've updated the Splashtop streamer version to 3.7.4.4.
Key benefit:
This update ensures you have the latest performance enhancements and security patches for remote sessions, providing a more reliable and secure remote experience.
Business Intelligence, discontinued
The Business Intelligence (BI) tool will be formally retired in this release.
Further updates regarding replacement solutions and roadmap details will be shared in due course. In the meantime, our team remains available to address any questions or concerns you may have regarding this transition.
Other performance, stability & quality improvements
Fixed: bug that prevented users from adding tickets to a project.
Fixed: issue where saved group rights were not correctly displayed in the user interface.
Fixed: issue where the "Add Note" button would remain disabled, preventing time notes from being saved.
Fixed: layout issue where long URL links in ticket notes and emails were not wrapping properly, causing them to overlap other parts of the user interface.
Fixed: issue where custom icons of the advanced user portal were replaced by default icons in the Windows taskbar and tray system.
Fixed: issue where changes to Naverisk project’s attributes changes were not saved correctly in the database.
Fixed: issue where the survey field in ticket search modal was not displayed correctly.
Fixed: issue where email integration tickets appeared in the wrong queue. They will now be logged in the Naverisk Tickets queue in the Settings page.
Fixed: issue where scheduled jobs configured to use device filters failed to execute. These jobs now run correctly at their scheduled times.
Fixed: issue where User memberships were unintentionally removed when a root-level user edited a sub-client group.