Welcome to the onsite version of Naverisk 2025 R2!
Introducing Naverisk 2025 R2! We're excited to announce a new update to our platform, bringing powerful enhancements to your automation rules and significantly improving the processing speed of queued scheduled jobs. These updates are designed to streamline your workflows and provide greater control over customer feedback.
This release also brings significant improvements to text styling, character encoding, agent package management, memory utilization, and the accuracy of agent status displays, ensuring overall consistency and efficiency across the platform.
Automation rules, customer survey
We've introduced a requested new option within our Automation Rules feature, allowing you to automatically send Customer Satisfaction (CSAT) surveys. This enhancement ensures that feedback collection becomes an integral and seamless part of your automated processes.
Key Benefits:
Instant Feedback Collection: Trigger CSAT surveys immediately after ticket resolution and ensuring timely feedback.
Improved Customer Insights: Gain deeper understanding of customer sentiment at critical touchpoints without manual intervention.
Enhanced Automation Workflows: Integrate CSAT surveys directly into your existing automation rules, reducing administrative overhead and increasing efficiency.
Customizable Triggers: Define specific conditions within your automation rules that will initiate the sending of a CSAT survey, giving you granular control.
How it Works:
Navigate to your Automation Rules settings. When creating or editing a rule, you will now find a new action option to "Send Customer Survey." Select this action and configure the conditions under which the survey should be dispatched.
Step1 – Create an automation rule
Step 2 – Customer submits survey response
Step 3 – Review survey responses in Tickets grid
Email templates, customer survey
To complement the new automated Customer survey dispatch, we've also introduced a brand new, fully customizable email template for your customer surveys. This allows you to tailor the look and feel of your survey emails to match your brand and messaging.
Key Benefits:
Brand Consistency: Customize the email template with your company logo, colors, and fonts to maintain a consistent brand experience.
Personalized Messaging: Craft unique and personalized messages for your survey recipients, increasing engagement and response rates.
Improved Survey Presentation: Present your surveys in a professional and engaging manner, encouraging more customers to provide feedback.
How it Works:
Access the new email template editor through the Email Template Settings page. Here, you can preview and customize the template using a variety of options
Scheduled jobs, queues
We've implemented significant optimizations to the backend processing of queued scheduled jobs. This enhancement dramatically increases the speed at which these jobs are executed, leading to faster processing times for your automated jobs as well as increased overall platform performance.
Key Benefits:
Faster Job Execution: Experience a noticeable improvement in the processing speed of all queued scheduled jobs.
Increased System Efficiency: The overall performance of your scheduled automations will be enhanced, leading to more responsive and reliable operations.
Improved Resource Utilization: Our backend improvements ensure that your scheduled tasks are handled with greater efficiency, freeing up resources for other critical operations.
Impact:
This improvement is a backend optimization and requires no action from your side.
Email, Notes and Document, seamless content management
You will be able to copy content directly from documents and paste it into emails or signature without losing its original text style, including fonts, sizes, colors, and formatting (bold, italics, etc.). This ensures a consistent and professional look for your communications.
Email, enhanced display
Inbound and outbound emails displayed in the summary or activity tabs of tickets will now accurately retain their original typography. This means you'll see emails exactly as they were sent or received, with all their intended fonts, sizes, and styling, providing a clearer and more consistent view of your conversations.
Windows Agent, packages management
Enhanced the agent upgrade process. Now, when upgrading your agent, the system intelligently identifies and downloads only the packages relevant to the update. This optimization dramatically reduces download times, conserves bandwidth, and ensures a faster, more streamlined upgrade experience.
Windows Agent, memory utilization
This update includes significant optimizations to agent memory usage. The agent now operates more efficiently, consuming less memory, which leads to improved performance and stability, especially in environments with high workloads.
Windows Agent, status
Decreased the processing time required to more accurately display the online/offline status of agents installed on servers. This improvement provides better real-time visibility into your agents' availability, allowing for quicker identification and resolution of connectivity issues.
Streamlined Software Scan Logging
We have reworked the software scan logging process to significantly reduce the size of the log files generated. This enhancement improves disk space efficiency and makes log management and analysis more manageable without compromising the detail or integrity of the logged information.
Other performance, stability & quality improvements
Fixed: issue where custom icons in Tray Icon settings were not copied to other clients when using the “copy settings” feature.
Fixed: bug preventing the cloning or copying of Naverisk documents with a dash in their name
Fixed: issue where special characters (UTF8) were removed when saving Naverisk documents
Fixed: bug preventing email notifications from being sent to Naverisk users when ticket events occurs