We're excited to announce another update packed with enhancements focused on improving your document and email handling experience, agent management, and system performance! This release brings significant improvements to text styling, character encoding, agent package management, memory utilization, and the accuracy of agent status displays, ensuring overall consistency and efficiency across the platform.

You will be able to copy content directly from documents and paste it into emails or signature without losing its original text style, including fonts, sizes, colors, and formatting (bold, italics, etc.). This ensures a consistent and professional look for your communications.

Inbound and outbound emails displayed in the summary or activity tabs of tickets will now accurately retain their original typography. This means you'll see emails exactly as they were sent or received, with all their intended fonts, sizes, and styling, providing a clearer and more consistent view of your conversations.

Enhanced the agent upgrade process. Now, when upgrading your agent, the system intelligently identifies and downloads only the packages relevant to the update. This optimization dramatically reduces download times, conserves bandwidth, and ensures a faster, more streamlined upgrade experience.

This update includes significant optimizations to agent memory usage. The agent now operates more efficiently, consuming less memory, which leads to improved performance and stability, especially in environments with high workloads.

Decreased the processing time required to more accurately display the online/offline status of agents installed on servers. This improvement provides better real-time visibility into your agents' availability, allowing for quicker identification and resolution of connectivity issues.

We have reworked the software scan logging process to significantly reduce the size of the log files generated. This enhancement improves disk space efficiency and makes log management and analysis more manageable without compromising the detail or integrity of the logged information.