Tiered Client Management: Tailor service delivery standards to match specific contract agreements, allowing you to manage multi-tiered client relationships seamlessly within a single account.

Improved Response Accountability: Enforce swift first-touch communications by tracking the exact duration from ticket creation to the initial response email.

Consistently Met Resolution Targets: Clear, enforceable resolution timeframes help service desk teams prioritize work effectively and meet contractual obligations.

Streamlined SLA Tracking: Automated mapping directly to agreements removes manual overhead and ensures accurate, effortless SLA enforcement across all active contracts.

Clearer Client Communication: Automatically rewrites complex technical explanations into accessible language that non-technical clients can easily understand.

Flawless Email Quality: Instantly corrects spelling, grammar, and sentence structure, ensuring every outbound message maintains a professional tone.

Flexible Editing: Refine entire email drafts at once or selectively polish specific phrases without affecting the rest of your message.

Faster Ticket Drafting: Speeds up ticket replies by converting rough notes or quick drafts into polished client-ready emails with a single click.

Faster Query Building: Easily identify and select the correct data fields without needing to cross-reference external documentation.

Improved Accuracy: Clear descriptions reduce guesswork, ensuring you build queries using the exact data points required for your reporting.

Streamlined Onboarding: Helps team members quickly understand available data points, regardless of their familiarity with Data Hub schemas.

Fixed an issue where saving updates to a ticket with a monthly recurrence (set to repeat on the Nth weekday of the month) caused the Recurs Every value to automatically change. Scheduled tickets now reliably maintain their set monthly interval without shifting unexpectedly on the Dispatch calendar or within the Schedule tab.

Fixed an issue where rapidly clicking or submitting a ticket could result in duplicate ticket entries. The Save button is now automatically disabled while Naverisk processes the ticket submission.

Fixed an issue on the Service Desk page where using the quick actions Project button to link an unlinked ticket displayed a failure error message despite the action succeeding. Linking a ticket to a project now completes cleanly without false error notifications.

Fixed an issue when creating a Scheduled Job where the Device Type filter section—including its header, "Select All/None" checkbox, and device options list—rendered twice within the Select Device Filter modal. The panel now cleanly displays a single filter section.

Fixed an issue where clicking a sub-client name in the Service Desk ticket grid (with "Show sub-clients" enabled) redirected to a view showing tickets from other clients. Navigating to a client or sub-client page now correctly displays only the tickets associated with that specific client.

Fixed an issue in the Dispatch grid where clicking the Edit icon incorrectly opened the Edit Scheduled Job modal. Clicking the edit icon now correctly redirects to the ticket details page.

Fixed a Content Security Policy issue that blocked network calls required for Splashtop Business. Remote Control sessions using Splashtop Business accounts now connect reliably without requiring manual configuration changes.

Fixed an issue where raising a ticket from a chat session overwrote the original conversation. Full chat transcripts are now preserved as the first entry in the Activity tab (with the AI summary in its dedicated tab when enabled, or in the description when disabled).

Fixed an issue where public or private notes containing "to" and "from" text lines were incorrectly converted and write-locked as Email notes. Saved notes now correctly retain their original designated note type and remain editable.