Welcome to Naverisk 2026 R3
This release introduces an AI Settings page, giving administrators granular control to enable or disable AI features per client. It includes options to select the geographical hosting location of the AI model for data compliance and a toggle to quickly apply these settings to all sub-clients.
The first feature leveraging this is the AI Support Ticket Summary, which replaces the traditional ticket Description field with a concise summary for tickets under a "Support" SLA Class. This summary automatically refreshes whenever a note is added or an email is sent or received.
Global Settings, AI Configuration
We are excited to introduce the new AI Settings page, providing administrators with granular, client-level control over AI-powered features within Naverisk.
Key Benefits
Granular Control: Toggle AI functionalities on or off at an individual client level, ensuring features are only active where authorized and needed.
Data Sovereignty Compliance: Select the specific geographical hosting location of the AI model for each client. This ensures adherence to localized data privacy regulations, such as GDPR or HIPAA, by keeping data processing within approved boundaries.
Rapid Deployment: Utilize the new inheritance toggle to instantly apply configured AI settings to all sub-clients. This eliminates the need for manual, repetitive configuration across large multi-tenant environments.
Support Tickets, AI Ticket Summary
Alongside the new control panel, we are rolling out our first core AI capability: automated Support Ticket Summaries. This feature drastically reduces technician triage time by distilling complex, multi-threaded ticket histories into concise, actionable summaries.
Key Benefits
Accelerated Triage: Technicians no longer need to read through lengthy email chains or historical ticket notes to understand an issue. The AI surface-level summary provides immediate context.
Optimized Workspace: The summary dynamically replaces the traditional Description tab and field, putting the most critical context exactly where technicians look first.
How it Works
When a new support ticket is created, the AI Summary will generate and update based on the following criteria:
SLA Classification: The feature applies strictly to tickets where the SLA Class is set to Support.
Continuous Synchronization: An updated AI Summary is automatically regenerated in place of the Description field every time:
A new internal or external note is added to the ticket.
An email is sent from the ticket.
A new client email is received by the ticket.
Data Hub, Saved Queries improvement
We have updated Data Hub’s saved queries feature to automatically remember your custom column layouts. Rerunning that saved query now loads your preferred view instantly, eliminating the need to manually reselect or rearrange fields every time.
Other performance, stability & quality improvements
Fixed an issue where the calendar date picker would render with incorrect styling when the system was set to Dark Theme.