Welcome to Naverisk 2026 R2.1
The latest release focuses on optimizing the Data Hub user experience, expanding automation capabilities, and refining scheduling accuracy. Key updates include direct entity linking and improved data visualization within the Data Hub, alongside enhanced logic for script chaining and status reporting.
Additionally, we have streamlined the scheduling calendar and standardized Service Desk terminology to better align with industry standards, all supported by a series of stability and performance fixes to ensure a more reliable workflow.
Automation and Schedule job engine
Improved automation flexibility by enabling "Run Script Pack" actions within chained rules for multi-stage workflows. Additionally, refined logic ensures better status accuracy, allowing ticket-based automations to complete successfully without associated devices while providing detailed error reporting for Scheduled Jobs when a target device is missing.
Key Enhancements and Benefits:
Script Pack Chaining:
The "Run Script Pack" action is now fully supported within chained automation rules. This allows for more complex, multi-stage automation sequences, enabling sophisticated workflows to trigger sequentially.
Refined Job and Automation Logic:
Status reporting for device-related actions has been improved for better accuracy. Automation rules triggered on tickets without an associated device will now complete with a success status to maintain workflow continuity. Conversely, Scheduled Jobs that cannot locate a target device will now correctly return an error result and a detailed remark to improve audit visibility.
Calendar Accuracy:
To ensure the scheduling calendar remains a precise tool for time-based planning, automation rules have been removed from the calendar view. Since automation rules are event-based rather than time-scheduled, the calendar now exclusively displays Scheduled Jobs.Smart Visibility Logic:
The scheduling page now dynamically manages job visibility based on status. Enabled jobs (One-time, Daily, Weekly, or Monthly) will appear in both the Job List grid and the corresponding Monthly, Weekly, and Daily calendar views. Disabled jobs will be restricted to the Job List grid only, reducing clutter and ensuring the calendar reflects active operations.
Data Hub, improvements
Enhanced Data Hub usability by introducing direct links to Tickets, Devices, and Clients for faster navigation and converting uptime values to hours for better readability.
Users will also benefit from alphabetical column management, consistent ID-based data sorting, and immediate timeout notifications to streamline query refinement and troubleshooting.
Key Enhancements and Benefits:
Direct Entity Linking:
To facilitate faster transitions between data analysis and device management, Ticket, Device, and Client entries within Data Hub query results are now clickable links. This allows users to navigate directly to the respective detail pages without leaving the Data Hub context.
Uptime Visualization:
Device uptime values have been converted from seconds to hours. This change provides a more intuitive view of device health and performance at a glance.
Consistent Data Sorting:
Default sorting has been applied to all entity data shown in the results grid. Results are now automatically organized by their respective IDs to ensure a predictable and consistent data structure.
Timeout Notifications:
To improve visibility into system performance, the Data Hub now displays a clear error message if a query exceeds the execution timeout threshold. This ensures users are informed of processing issues immediately, allowing for faster troubleshooting and query refinement.
Service Desk, Field Standardization
The "Waiting On" field has been renamed to SLA Response across the ticket grid and detail pages. This change aligns with industry standards to provide a more accurate description of the time remaining or elapsed for initial response targets.
Key Enhancements and Benefits
Field Renaming for Clarity:
To better align with industry standards and internal service level tracking, the "Waiting On" field has been renamed to SLA Response. This change is reflected both within the ticket grid column and the individual ticket details page, providing a more accurate description of the time remaining or elapsed for initial response targets.
Other performance, stability & quality improvements
Fixed an issue that prevented users from updating their own profile information if they did not possess "assign right" permissions. Users can now successfully manage their personal profile settings regardless of this specific permission assignment.
Fixed an issue where successfully executed rules were occasionally documented as failures. System logs now accurately reflect the "success" status of these operations.
Fixed an issue where the quick search dropdown would incorrectly display page names as search categories after navigating the platform. The dropdown is now strictly limited to Tickets, Devices, and Software.
Fixed an issue where automation rules would occasionally fail to trigger when a ticket matched a specific Business System value. Rules now reliably activate based on these criteria.
Fixed an issue where automation rules failed to set Maintenance Mode for devices that were offline. Maintenance Mode status will now correctly update for all targeted devices regardless of their current connectivity status.
Fixed an issue where monitoring tickets remained open after a device's monitored condition returned to normal. Monitoring tickets associated with a device will now automatically close upon recovery of the monitored state.