Welcome to Naverisk 2025 R4!
We've rolled out a new update focused on enhancing security, integration capabilities, and user experience.
Here's a breakdown of what's new:
Security update, SOC 2 implementation
We have laid the foundational groundwork for security improvements and formalized our compliance efforts.
Key benefit:
This update ensures your data is protected with the highest standards, building trust and providing a secure platform for your operations.
Rest API
We've introduced new REST APIs to give you a standardized and flexible way to programmatically interact with Naverisk.
Key benefit:
This new API is the foundation for powerful integrations and task automation, allowing you to streamline workflows and increase efficiency.
Check out the new Naverisk swagger.
Power Automate connector
Our custom Power Automate connector is now available.
It can be used by anyone in your organization (or even shared publicly) across various Power Platform services, including Power Automate, Power Apps, and Logic Apps. This saves time and ensures consistency by allowing multiple users to leverage the same API integration without having to build it from scratch each time.
The Naverisk custom connectors allows you to create highly customized and integrated workflows tailored to your specific business needs.
Key benefit:
Easily connect Naverisk to thousands of apps and services to build automated workflows and business processes, saving you time and reducing manual effort.
Check out our guide to configuring the Naverisk connector.
Email integration, Power Automate
Added an option to configure email integration using the new Naverisk connector in Power Automate.
Include our connector in your Power Automate workflows to create tickets in Naverisk.
Check out our complete guide to setting up email integration via Power Automate.
Images in ticket description
You can now insert or paste inline images directly into the description field of the summary tab on a ticket.
Key benefit:
This makes it easier to provide visual context and detailed information, leading to faster problem diagnosis and resolution.
Splashtop streamer version
We've updated the Splashtop streamer version to 3.7.4.4.
This update ensures you have the latest performance enhancements and security patches for remote sessions, providing a more reliable and secure remote experience.
Business Intelligence, discontinued
The Business Intelligence (BI) tool will be formally retired in this release.
Further updates regarding replacement solutions and roadmap details will be shared in due course. In the meantime, our team remains available to address any questions or concerns you may have regarding this transition.
Other performance, stability & quality improvements
Fixed: bug that prevented users from adding tickets to a project.
Fixed: issue where saved group rights were not correctly displayed in the user interface.
Fixed: issue where the "Add Note" button would remain disabled, preventing time notes from being saved.
Fixed: layout issue where long URL links in ticket notes and emails were not wrapping properly, causing them to overlap other parts of the user interface.
Fixed: issue where custom icons of the advanced user portal were replaced by default icons in the Windows taskbar and tray system.