Welcome to Naverisk 2023 R4
Naverisk is a complete, all-in-one, RMM & Service Desk / PSA platform that helps MSP’s and IT professionals easily monitor and automate IT services and operations.
We value feedback on our roadmap! Our Forum (https://forum.naverisk.com) is the place to share feature requests or usability comments for roadmap consideration.
Naverisk Mobile App, general release
All cloud and onsite Naverisk users will now be able to access their service desk through the Android mobile app, which has already been released on the Google Play store.
Please note that Naverisk onsite customers must upgrade to Naverisk 2023 R4 to use the companion app.
Device Roles, monitoring scripts
When copying device roles used to monitor a script pack, Naverisk will now also automatically copy the monitored script pack to that client. This feature saves you time by eliminating the need to manually copy scripts separately.
Scheduling, updating jobs
Changed the default start time for scheduled jobs to begin 10 minutes in the future, allowing more time for the creation and configuration of new scheduled jobs. Additionally, we have removed validation when editing a scheduled job, making it easier to maintain and update them.
Performance, stability & quality improvements
You asked, we listened. In addition to the new features and enhancements in this release, we've also put a major focus on bug fixes and enhancing the overall performance of the platform.
Based on feedback from our users, we have addressed the following bugs:
Fixed: Agreement field of reports will only show agreements users can access
Fixed: Client tree of Naverisk pages will always highlight the client selected
Fixed: Next and Previous button will also display on the My Tickets tab of the Home page
Fixed: Default device types of the new sub-client will now have the same associated role as the parent client
Fixed: The Send Test button of the alert template should be visible when the client tree is expanded
Fixed: Apostrophes can now be used in Contacts’ email addresses
Fixed: Unsaved changes in tickets will trigger a confirmation modal
Fixed: Exporting grid results to csv can include sub clients when selected
Fixed: Tickets’ scheduled time will now be showing in the correct time format when exported to csv
Fixed: Project field of tickets will continue showing the name of Completed and archived projects
Fixed: Project field of tickets will only display projects once
Fixed: Paragraphs of public replies displayed in the activity tab of tickets will be separated by one row only
Fixed: New sub-clients will inherit the device type of their parent clients
Fixed: FROM field of public replies can now display the email address of clients or users’ integrations as well as the email address of the logged in user
Fixed: Device column of tickets grid will only display a value if a device is linked to that ticket
Fixed: Pasting or deleting text in public replies will not change the font type