Automation via Ticket Rules

Use ticket rules to automate IT service delivery through the Naverisk Service Desk.

Updated over a week ago

Increase your efficiency by setting up ticket rules to automate IT service delivery. 

The Service Desk is where Device Tickets are generated via the Naverisk Agent or your client emails. These tickets can be used to automatically perform tasks in the platform e.g. restart a device which has failed, or update a user's workstation when they are absent. 

Watch the quick video guide below to learn how to start automating with ticket rules.

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