Introduction

The following will provide you with the location of Log and Config Files that can assist in either troubleshooting an issue or making changes to your Naverisk instance and/or Agent Devices.

1.0 Windows

Note the below assumes that the Naverisk Application is installed on the default C: and please be aware that the directory path of C:\Program Files (x86)\ is for 64bit systems (Naverisk Site Controller is not compatible with 32bit operating systems).  

  • Executable - C:\Program Files (x86)\Naverisk\Agent\NAS.exe
  • Log files:
  • C:\ProgramData\Naverisk\Logs
  • C:\Documents and Settings\All Users\Application Data\Naverisk\Logs (Windows XP)
  • Agent Packages - C:\Program Files (x86)\Naverisk\Agent\Packages
  • Email templates - C:\Program Files (x86)\Naverisk\SiteController\EmailTemplates
  • Website - C:\Program Files (x86)\Naverisk Website\Website

Config files:

Naverisk Agent - C:\ProgramData\Naverisk\Agent\NAS.cfg
Network Controller - C:\ProgramData\Naverisk\ Network Controller\NC.cfg
Naverisk Website - C:\Program Files (x86)\Naverisk Website\Website\web.config
Site Controller - C:\Program Files (x86)\Naverisk\SiteController\NaveriskSiteController.exe.config

Reporting Service - C:\Program Files (x86)\Naverisk\ReportingService\Naverisk\Reports\ReportingService.exe.config


The Network Controller - Site Controller File Transfer queue (NCQueue) is located at:

  • C:\ProgramData\Naverisk\Network Controller\DataStorage\

If you would like to view the SNMP scan results, they are available on the Probe device: C:\ProgramData\Naverisk\Logs\Package_SNMP YYYY-MM-DD.txt

Or if you are using SNMP Traps, the logged information can be found at: C:\Program Files (x86)\Naverisk\Agent\Packages\SnmpPackage\SNMP\Snmptrap.log

The Report Logo is located at: C:\Program Files (x86)\Naverisk\ReportingService\Images\ReportLogo.png

The Website logo is located at: C:\Program Files (x86)\Naverisk Website\Website\Resources\Images\irisLogo.png

2.0 Apple Mac

Mac EI Capitan & above:

  • Log files - /Applications/Naverisk.app/Contents/macOS/Naverisk
  • Config files - /Applications/Naverisk.app/Contents/MacOS/Naverisk/Agent/
  • Executable - /Applications/ Naverisk.app/Contents/MacOS
  • Packages = /Applications/Naverisk.app/Contents/MacOS/Naverisk/Packages/
  • Service defn - /Library/LaunchDaemons/

Mac (older versions):

  • Log files - /var/root/Library/Logs/Naverisk/
  • Config files - /Library/Naverisk/
  • Executable - /usr/share/Naverisk/
  • Packages = /usr/share/Naverisk/Packages/
  • Service defn - /System/Library/LaunchDaemons/

3.0 Linux & Citrix

  • Log files - /root/Naverisk
  • Config file - /var/Naverisk/Agent
  • Executable - /usr/share/Naverisk
  • Service defn - /etc/systemd/system/naverisk-agent.service – Ubuntu 16 and above
  • Service defn - /etc/init/naverisk-agent.conf – Ubuntu 14 and below
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