Introduction

ScreenConnect can be used as an optional method of Remote Control within Naverisk. This document’s purpose is to provide the steps for configuring ScreenConnect Remote Control to be accessible from Naverisk.

Please note that Naverisk does not automatically deploy the ScreenConnect client to your machines.

1.0 Prerequisites

In order for ScreenConnect Remote Control to work through Naverisk the following is required;

  1. The Naverisk Website is configured to use HTTPS.ScreenConnect must be configured and tested to use HTTPS.
  2. If the Naverisk Website is set to use HTTP.ScreenConnect can be set to use HTTPS or HTTP.
  3. Any Devices that are to be configured to use ScreenConnect through Naverisk must be available in ScreenConnect under Host > All Machines;

4. The ScreenConnect default TCP ports are 8040 and 8041 outbound from the Device that you are connecting from. Regardless of ScreenConnect being set to use a standard or non-standard port, ensure that the port number is added to the Base URL in Naverisk, under Settings > ScreenConnect Integration.

Note: The ScreenConnect port must be included in the Base URL, for example;
https://screenconnect.naverisk.com:3430

2.0 Naverisk Configuration for ScreenConnect

Follow the steps below for configuration of Naverisk to allow ScreenConnect remote access:

  1. Navigate to Settings > Remote Control and select the appropriate Client.
  2. Check the ScreenConnect box under Remote Control.

3. Navigate to Settings > ScreenConnect Integration and select the appropriate Client.

4. Enter the Base URL (this is the URL of your ScreenConnect Server).
5. Enter the Public Key Thumbprint for ScreenConnect and click Save.

Note: The Public Key Thumbprint can be used to identify a remote Access client to a specific ScreenConnect server after it has been installed. This 16-character long string appears in a few places on the client side, but the easiest location to find it is in the client's installation folder (64 bit example here: C:\Program Files (x86)\ScreenConnect Client (xxxxxxxxxxxxxxxx) on Windows and /opt/screenconnect-xxxxxxxxxxxxxxxx on Mac and Linux, the x's denote the thumbprint).

6. Navigate to Devices and select the appropriate Client.
7. Click on the Device's name that you want to connect to via ScreenConnect, to bring up the Device Details.

8. By clicking on the 'Remote Control Icon' you will be prompted to download the ScreenConnect Session.

9. Once the ScreenConnect session has finished downloading, you will now have remote access to your end device.

Note: If you do not have a valid ScreenConnect login cookie in your browser or you have not logged into ScreenConnect recently, you will be directed to the ScreenConnect Login page below;

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