This document will outline the Parameters that are available in the Site Controller config file for modification. These can be used to resolve certain issues or for customisation.

Please remember to take a backup of the file prior to making any changes. You will need to restart your Site Controller for the changes to take effect.

SC parameters are located in the config file which is located at the default location of :
C:\Programs Files x86)\Naverisk\SiteController\NaveriskSiteController.exe.config

This indicates how many days will pass before a closed incident is archived. Default value is 3. Set to 0 to turn Auto Archiving off.

This indicates how many concurrent sessions a single user account may have open at any point in time. MaxConcurrentLogon will always be 1 when the Logon has no timeout specified.

This indicates the folder the application will look in to find canned text for use in email Ticket responses. This folder is relative to the install path of the Site Controller.

This indicates what level of logging we are running and where the Log File should be located.

This indicates the NC should miss 4 pings before it is reconnected.

This Key allows configuration of the email encoding that is sent from a Site Controller. Valid values are "UTF8", "ASCII", "NONE" and "HTML".

For any value other than NONE the mailer will encode the email using that character set. All strings in the email are MIME encoded for transport.

The value NONE removes all MIME encoding from the email and sends the mail in plain text.

The ability to send HTML coded emails is enabled when you set the parameter to HTML. There other steps in creating an HTML template which is covered in the Email Integration Guide that can be found in the Naverisk Resource Centre.

When you are using external email servers it may be necessary to have the original email sent to Naverisk set up as a forward. By default, Naverisk will send the email as it arrived through to the designated people on the notification list. With Email Security it may not be possible for Naverisk to use the original from person in the email. When this is the case it is possible to have Naverisk include the original email as a forward. In this way the email is sent as if from Naverisk itself and does not get identified as malicious by the external email system.

This indicates that email should be sent as a forward.

These values allow the user to control the Database Maintenance Window. This is the time during which Naverisk performs work to maintain the performance of the system. The default Database Maintenance Window starts at 1 am and runs for 2 hours.

The MaintWindowStartHour indicates which hour the maintenance can start. This is in 24-hour clock with 0 being midnight.

The MaintWindowLengthHours indicates how many hours the maintenance window should list. A value of 0 will result in no maintenance window and Naverisk will not maintain the database automatically.

As part of starting a Remote Control (RC) sessions a local address is given to the agent so it can connect to the server if its is on the local network. With poor DNS configurations this can cause problems for the start-up of the RC session. The key can be used in 3 ways.

This controls the folder location where files that contain historical performance data are kept. This can be a full path to a location on a different disk. This file location should be included in backups for the site controller.

The 'Last Update' value in the UI captures the time since a Technician/Customer made a change to a ticket.

This parameter allows customization for specific actions to reset the 'Last Update' timestamp.

NOTE: Monitoring updates and System activities do not impact the "Last Updated" value.

Onsite Naverisk customers have 3 available options:

Note that all the Naverisk Clouds are set to: StateChangeAndAddNote.

Log Network Packets for RC debugging. This should only be done development or on small servers. Default value = 0

This is used to set up the database connection. An example of using SQL server authentication.

The Number of seconds an NC has to respond to the upload request before the SC will timeout the request.

The maximum number of upload requests that will be queued for a network controller. Any requests above this number will be lost.

This controls the action of the SC when the global NC disconnects. If the key is not present the SC behaves as normal. When the key is present and set to GNCDisconnect. The global NC disconnecting will put the site into maintenance mode immediately. When the global NC reconnects the site will exit maintenance mode.

This specifies after how many minutes the same Rule can work on a ticket that this rule had previously run against. The default value is 5 minutes

This controls the Ticket Description if it will include the Device Name or not. 0=Default (this will exclude the Device Name on the Ticket Description); 1=(This will include the Device Name on the Ticket Description).

This is the parameter to be configured in NaveriskSiteController.exe.config file to determine the time interval for NaveriskSiteController to poll the integrated pop server for incoming emails. The value is in milliseconds.

This controls the number of threads to carry out the scheduled jobs

This setting will enable you to create an invoice in Xero as Tax inclusive (1) or Tax Exclusive (0). The default is set to Tax Exclusive (0)

This controls the location of the files to be transferred to agents. If this parameters is missing the default setting above will be used.

This controls the folder name of the files for installing the agent on WMI devices, this will always be appended to the "AgentDataFiles" location. If the parameters is missing "WMIAgentInstall" will be used.

To customise the Ports used by Naverisk, the following Keys are required.

This defines the Port over which Agents communicate with the Site Controller initially (default is 9202). They retrieve Network Controller details after the initial connection.

This defines the Port used for connection by Agents to the Network Controller (default is 8092).

This defines the Port used by the Network Controller to connect to the Site Controller (default is 9999).

This is the Port used to establish Remote Connections using VNC (default is 9990)