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Search results for:agreements
Term Agreements
Alerts for Term Agreements:… Term Agreements should set ‘Require Time on Ticket to Close’ enabled to track the time consumed and not… Two types of Alerts are needed for Term Agreements: An Alert for hour usage within the Current Period
Block Agreements
Alerts for Block Agreements:… Only one type of alerts is needed for Block Agreements: An alert for Hours Consumed
Billing and Agreements
Configuring Agreements. Mapping Agreements to clients, services, users and devices… New Agreements can be created against the currently selected client using the 'New Agreements' button… Naverisk recommends assigning a Default Agreements to a Client under Settings > Agreements
Time and Materials Agreements
Time and Materials Agreements should set ‘Require Time on Ticket to Close’ enabled to track the time
Using the Clients page
View your client's tickets, devices, users and agreements from the clients page… The agreements view is read-only, any changes to agreements must be made in Settings > Agreements… All agreements for the current client are listed on the Agreements Tab
All You Can Eat (AYCE) Per Device Agreements
Alerts for AYCE Per Device Agreements:… AYCE Per Device Agreements should set ‘Require Time on Ticket to Close’ enabled to track the time consumed… Only one type of alert is needed for AYCE Agreements: an alert for the renewal date
All You Can Eat (AYCE) Per User Agreements
Alerts for AYCE Per User Agreements: Only one type of alerts is needed for AYCE Agreements: an alert… AYCE Per Device Agreements should set ‘Require Time on Ticket to Close’ enabled to track the time consumed
Billing Workflow
New agreements can be created using the appropriate button 'New Agreements' also found in the top right… All existing Naverisk Agreements become Time and Materials Agreements… Naverisk also recommends assigning Default Agreements to a Client under Settings > Agreements
Recurring Services Agreement
Recurring Services Agreement can be created as follows: Settings page - Settings > Agreements click… Recurring Service Agreements can be set to ‘Require Time on Ticket to Close’ enabled to track the time… Alerts for Recurring Services Agreements: The example below shows an Alert will be generated 30 days
Naverisk 2024 R3 - Onsite Release
Fixed: Agreement grid will display agreement renewal dates… Agreements, sell prices… Changed agreement limitations to allow sell prices to be set between 0 and 1