# Welcome to our Knowledge Base

> Help and Guides from the Team

## Naverisk Quick Start Guides

- [The NEW Button](https://kb.naverisk.com/en/articles/5334631-the-new-button.md)
- [Create a Naverisk User](https://kb.naverisk.com/en/articles/12403465-create-a-naverisk-user.md)
- [Create a Group](https://kb.naverisk.com/en/articles/12404084-create-a-group.md)
- [Create a Naverisk Client](https://kb.naverisk.com/en/articles/12404426-create-a-naverisk-client.md)
- [Data Hub](https://kb.naverisk.com/en/articles/14373251-data-hub.md)
- [System Requirements](https://kb.naverisk.com/en/articles/2839495-system-requirements.md): Find out what the required system specifications are to effectively run Naverisk.
- [Naverisk Mobile App](https://kb.naverisk.com/en/articles/8462658-naverisk-mobile-app.md)
- [Install a Naverisk Agent](https://kb.naverisk.com/en/articles/2866295-install-a-naverisk-agent.md): Setup client devices for monitoring and servicing through Naverisk.
- [Remote Control a Device](https://kb.naverisk.com/en/articles/2866097-remote-control-a-device.md): Start using Naverisk to remote control client devices.

## Naverisk Agent Management

- [Java Runtime Alternative](https://kb.naverisk.com/en/articles/6458847-java-runtime-alternative.md)
- [OS & Alert Templates](https://kb.naverisk.com/en/articles/2814259-os-alert-templates.md): Discover how to create Naverisk Operating System Templates and how to assign OS Templates to devices.
- [Software Management](https://kb.naverisk.com/en/articles/5725413-software-management.md)
- [Linux Agents](https://kb.naverisk.com/en/articles/4288149-linux-agents.md): Learn how to install and manage Linux Agents with Naverisk
- [Applying Scripts](https://kb.naverisk.com/en/articles/4471572-applying-scripts.md): Add Script Packs from the Routine Store and learn how to create your own from either a Batch, VB, PowerShell or Bash Script.
- [Windows Agents](https://kb.naverisk.com/en/articles/2820069-windows-agents.md): Troubleshoot how to get a Naverisk Agent back online when it is showing as offline in your Naverisk Portal.
- [Mac Agents](https://kb.naverisk.com/en/articles/3969036-mac-agents.md): Learn how to install and manage Mac Agents with Naverisk.
- [Backup Monitoring](https://kb.naverisk.com/en/articles/2810682-backup-monitoring.md): Set up Naverisk Backup Monitoring to monitor all Backup Systems and be automatically alerted if any problems occur.
- [Enabling work from home with Naverisk Remote Access](https://kb.naverisk.com/en/articles/3870349-enabling-work-from-home-with-naverisk-remote-access.md): Configure Naverisk to allow users to access their office computers remotely
- [Cloud Service & Website Monitoring](https://kb.naverisk.com/en/articles/3541679-cloud-service-website-monitoring.md): Monitor website uptime and performance
- [Agent Connectivity](https://kb.naverisk.com/en/articles/2810571-agent-connectivity.md): Troubleshoot and resolve any issues around the connectivity of Naverisk agents.
- [Deploying Naverisk Agents](https://kb.naverisk.com/en/articles/2811223-deploying-naverisk-agents.md): Deploy Naverisk Agents on a larger scale with the use of a WMI Discovery, GPO, PsExec, Email, Imaging or Intune.
- [Device Roles](https://kb.naverisk.com/en/articles/2811283-device-roles.md): Learn about how Device roles can be used for monitoring within Naverisk.
- [Patch Management](https://kb.naverisk.com/en/articles/2814496-patch-management.md): Keep devices up to date with Naverisk Patch Management.
- [Probe Installation](https://kb.naverisk.com/en/articles/2814523-probe-installation.md): Learn how to install and use the Naverisk Probe to acquire and display information on SNMP and WMI devices.
- [Remote Control](https://kb.naverisk.com/en/articles/2814544-remote-control.md): Find out how to use Naverisk Remote Control and troubleshoot any issues you may come across.
- [SNMP Devices Management](https://kb.naverisk.com/en/articles/2814610-snmp-devices-management.md): Find out how to discover and monitor SNMP devices such as printers, routers, switches and VMWare.
- [SSH Tunneling](https://kb.naverisk.com/en/articles/2820056-ssh-tunneling.md): Learn how to connect remotely to an SSH enabled device, allowing you to manage devices such as routers and switches.

## Naverisk Billing

- [Billing and Agreements](https://kb.naverisk.com/en/articles/4698005-billing-and-agreements.md): Make effective use of the Time Tracking, Billing and Invoicing features of Naverisk
- [All You Can Eat \(AYCE\) Per User Agreements](https://kb.naverisk.com/en/articles/4697986-all-you-can-eat-ayce-per-user-agreements.md)
- [All You Can Eat \(AYCE\) Per Device Agreements](https://kb.naverisk.com/en/articles/4697981-all-you-can-eat-ayce-per-device-agreements.md)
- [Service Catalogue](https://kb.naverisk.com/en/articles/4718286-service-catalogue.md)
- [Recurring Services Agreement](https://kb.naverisk.com/en/articles/4712111-recurring-services-agreement.md)
- [Time and Materials Agreements](https://kb.naverisk.com/en/articles/4697988-time-and-materials-agreements.md)
- [Term Agreements](https://kb.naverisk.com/en/articles/4697980-term-agreements.md)
- [Block Agreements](https://kb.naverisk.com/en/articles/4697977-block-agreements.md)
- [Billing Workflow](https://kb.naverisk.com/en/articles/2820172-billing-workflow.md): Make effective use of the Time Tracking, Billing and Invoicing features of Naverisk.

## Naverisk Service Desk

- [Clients, Users and Groups](https://kb.naverisk.com/en/articles/4471708-clients-users-and-groups.md): Setup Clients, Users and Groups within Naverisk.
- [Email Integration](https://kb.naverisk.com/en/articles/2823445-email-integration.md): User Guide for Email Integration
- [Documents](https://kb.naverisk.com/en/articles/2803205-documents.md): Learn all about Naverisk Documents. From where to access them to what each document type is.
- [Automation Rules](https://kb.naverisk.com/en/articles/2823263-automation-rules.md): Setup Automation Rules to help automate Service Desk tasks based on incoming Tickets
- [Using the Clients page](https://kb.naverisk.com/en/articles/4089417-using-the-clients-page.md): View your client's tickets, devices, users and agreements from the clients page
- [Custom HTML Templates](https://kb.naverisk.com/en/articles/2823473-custom-html-templates.md): Enable and customise HTML Email templates in Naverisk.
- [Pinning to Tabs](https://kb.naverisk.com/en/articles/2823515-pinning-to-tabs.md): Learn how to minimize and pin objects to the User Interface to improve navigation around Naverisk.
- [Project Management](https://kb.naverisk.com/en/articles/2823532-project-management.md): Use the Naverisk Project Management feature to group together multiple tickets that are related to a single piece of work.
- [Ticket Management](https://kb.naverisk.com/en/articles/2826828-ticket-management.md): Utilise, manage and report on Tickets in Naverisk.

## Naverisk 3rd Party Integrations

- [Email Integration via Power Automate](https://kb.naverisk.com/en/articles/12100154-email-integration-via-power-automate.md)
- [Microsoft Entra integration - SSO](https://kb.naverisk.com/en/articles/9402448-microsoft-entra-integration-sso.md): How to setup single-sign on
- [Bitdefender Help Guides](https://kb.naverisk.com/en/articles/7204045-bitdefender-help-guides.md)
- [Splashtop Business Configuration](https://kb.naverisk.com/en/articles/2832899-splashtop-business-configuration.md): Learn how to configure your Splashtop Business account within Naverisk.
- [Deploying and Monitoring ESET Security from Naverisk](https://kb.naverisk.com/en/articles/4382459-deploying-and-monitoring-eset-security-from-naverisk.md): Deploy ESET security endpoints from Naverisk, monitor and alert on issues.
- [Deploy and Monitor Webroot from Naverisk](https://kb.naverisk.com/en/articles/3976671-deploy-and-monitor-webroot-from-naverisk.md): Deploy Webroot AV to endpoints from Naverisk, monitor and alert on issues.
- [Monitoring Veeam Backups](https://kb.naverisk.com/en/articles/3833633-monitoring-veeam-backups.md): Configure Naverisk to monitor and report on Veeam backups
- [Antivirus Monitoring](https://kb.naverisk.com/en/articles/2827086-antivirus-monitoring.md): Find out how to best monitor Antivirus with Naverisk.
- [Zendesk Integration](https://kb.naverisk.com/en/articles/2866699-zendesk-integration.md): Learn how to integrate and configure Zendesk with Naverisk.
- [Autotask Integration](https://kb.naverisk.com/en/articles/2830103-autotask-integration.md): Learn how to integrate Autotask with your Naverisk instance.
- [Deploying & Monitoring Bitdefender](https://kb.naverisk.com/en/articles/2832703-deploying-monitoring-bitdefender.md): Find out how to deploy, monitor and manage Bitdefender Endpoint Security using Naverisk and the Bitdefender GravityZone Control Center.
- [ScreenConnect Configuration](https://kb.naverisk.com/en/articles/2832825-screenconnect-configuration.md): Discover how to configure ScreenConnect Remote Control within Naverisk.
- [TeamViewer Configuration](https://kb.naverisk.com/en/articles/2832946-teamviewer-configuration.md): Find out how to configure TeamViewer Remote Control within Naverisk.
- [Third Party Remote Control](https://kb.naverisk.com/en/articles/2832970-third-party-remote-control.md): Discover how to enable Third Party Remote Control and connect remotely.
- [Endpoint security](https://kb.naverisk.com/en/articles/7904592-endpoint-security.md)
- [QuickBooks Onsite App Creation Guide](https://kb.naverisk.com/en/articles/10760177-quickbooks-onsite-app-creation-guide.md): To connect QuickBooks to your onsite Naverisk instance, you need to create an app and secure keys for your Naverisk Site Controller Config
- [ConnectWise Integration](https://kb.naverisk.com/en/articles/11046293-connectwise-integration.md): Discover how to enable 2-way integration between ConnectWise and Naverisk via Web Services.
- [Naverisk connector for Power Automate](https://kb.naverisk.com/en/articles/12220425-naverisk-connector-for-power-automate.md)
- [QuickBooks Integration](https://kb.naverisk.com/en/articles/10758718-quickbooks-integration.md): Discover how to integrate your Quickbooks account with Naverisk.
- [Xero Integration Using OAuth](https://kb.naverisk.com/en/articles/2823228-xero-integration-using-oauth.md): Integrate your Xero account to trigger Xero invoices through Naverisk.

## Naverisk General Guides

- [Excel Reports Not Opening](https://kb.naverisk.com/en/articles/6756801-excel-reports-not-opening.md)
- [Splashtop Security Configuration](https://kb.naverisk.com/en/articles/6663123-splashtop-security-configuration.md)
- [API Reference Guide](https://kb.naverisk.com/en/articles/6123225-api-reference-guide.md)
- [Naverisk cloud instances' weekly maintenance windows](https://kb.naverisk.com/en/articles/6740249-naverisk-cloud-instances-weekly-maintenance-windows.md)
- [Global Quick Search](https://kb.naverisk.com/en/articles/5712407-global-quick-search.md)
- [Issues Accessing the Forum and Routine Store](https://kb.naverisk.com/en/articles/5572612-issues-accessing-the-forum-and-routine-store.md)
- [Task Manager and Device Services](https://kb.naverisk.com/en/articles/5712608-task-manager-and-device-services.md)
- [How to install CURL in Windows.](https://kb.naverisk.com/en/articles/5569958-how-to-install-curl-in-windows.md)
- [Agent Package Parameters](https://kb.naverisk.com/en/articles/2833008-agent-package-parameters.md): Learn about the Parameters within the Packages that are deployed on Naverisk Agents.
- [2FA Configuration](https://kb.naverisk.com/en/articles/4454494-2fa-configuration.md): Set up a Two-Factor Authentication login for Naverisk users.
- [File Locations](https://kb.naverisk.com/en/articles/2833052-file-locations.md): Discover the location of Log and Config Files to assist with troubleshooting and changes to your Naverisk instance.
- [File Transfer Limits](https://kb.naverisk.com/en/articles/2833060-file-transfer-limits.md): Configure your file transfer settings in Naverisk.
- [Network Controller Parameters](https://kb.naverisk.com/en/articles/2833116-network-controller-parameters.md): Find a list of all configurable options for the Network Controller.
- [Optimising Performance](https://kb.naverisk.com/en/articles/2833135-optimising-performance.md): Speed Naverisk up with some key performance improvements.
- [Rebranding - Cloud](https://kb.naverisk.com/en/articles/2833211-rebranding-cloud.md): Find out how to customise your Naverisk instance with your own branding.
- [Rebranding - Onsite](https://kb.naverisk.com/en/articles/2833228-rebranding-onsite.md): Find out how to customise your Naverisk instance with your own branding.
- [Security Summary](https://kb.naverisk.com/en/articles/2839343-security-summary.md): Overview of the technologies and models Naverisk employs to provide a secure environment.
- [Site Controller Parameters](https://kb.naverisk.com/en/articles/2839376-site-controller-parameters.md): Learn what Parameters are available for modification in the Site Controller config file.
- [Website Parameters](https://kb.naverisk.com/en/articles/2839518-website-parameters.md): Information on the Naverisk Website Parameters plus all the customization options that are available for your web.config file
- [Upgrade Guide \(2019R1-2024R1\)](https://kb.naverisk.com/en/articles/2803218-upgrade-guide-2019r1-2024r1.md): Ensure seamless Naverisk upgrades with these preliminary upgrade steps.
- [Proxy Setup](https://kb.naverisk.com/en/articles/9533268-proxy-setup.md): Setup and configure a computer and agents to act in proxy mode
- [Scheduled Jobs](https://kb.naverisk.com/en/articles/10261155-scheduled-jobs.md): Use Naverisk to Automate regular IT service tasks through Scheduling.
- [Tray Icon Setting](https://kb.naverisk.com/en/articles/2827061-tray-icon-setting.md): Setup and troubleshoot your Tray Icons.
- [User Portal](https://kb.naverisk.com/en/articles/9575385-user-portal.md): Upgrade your tray client to the advanced User Portal
- [Reporting](https://kb.naverisk.com/en/articles/2826338-reporting.md): Gain key insights by creating and managing Reports in Naverisk.
- [Modifying Report Labels \(Onsite\)](https://kb.naverisk.com/en/articles/2823498-modifying-report-labels-onsite.md): Discover how to modify Report Labels \(RDL Files\) in Naverisk.
- [Site Controller Installation Guide](https://kb.naverisk.com/en/articles/12566615-site-controller-installation-guide.md)
- [Upgrade Guide](https://kb.naverisk.com/en/articles/12566577-upgrade-guide.md): Ensure seamless Naverisk upgrades with these steps.
- [Site Controller Security Recommendations](https://kb.naverisk.com/en/articles/3409451-site-controller-security-recommendations.md): Best-practice recommendations to secure your on-site Naverisk installation
- [Site Controller Installation Guide \(2023 R3 to 2025R3\)](https://kb.naverisk.com/en/articles/2807193-site-controller-installation-guide-2023-r3-to-2025r3.md): Setup and manage an Onsite installation of Naverisk.
- [Naverisk AI](https://kb.naverisk.com/en/articles/15247423-naverisk-ai.md)
- [Naverisk AI Terms & Usage Policy](https://kb.naverisk.com/en/articles/15696820-naverisk-ai-terms-usage-policy.md)
- [AI Features](https://kb.naverisk.com/en/articles/15840064-ai-features.md)

## Naverisk Release Notes

- [Naverisk 2026 R3](https://kb.naverisk.com/en/articles/15258580-naverisk-2026-r3.md): Release notes
- [Naverisk 2026 R2.1](https://kb.naverisk.com/en/articles/14901158-naverisk-2026-r2-1.md): Release notes
- [Naverisk 2026 R2](https://kb.naverisk.com/en/articles/14330208-naverisk-2026-r2.md): Release notes
- [Naverisk 2026 R1 – Onsite Release](https://kb.naverisk.com/en/articles/14132289-naverisk-2026-r1-onsite-release.md): Release Notes
- [Naverisk 2026 R1](https://kb.naverisk.com/en/articles/13757415-naverisk-2026-r1.md): Release notes
- [Naverisk 2026 R4](https://kb.naverisk.com/en/articles/15794434-naverisk-2026-r4.md): Release Notes
- [Naverisk 2026 R4 - Onsite Release](https://kb.naverisk.com/en/articles/16092136-naverisk-2026-r4-onsite-release.md): Release Notes for onsite customers
- [Naverisk 2026 R5](https://kb.naverisk.com/en/articles/16303654-naverisk-2026-r5.md): Release Notes