This document is designed to guide you through the process of freeing up your technicians to concentrate on essential priorities by automating routine service tasks through scheduling or an Automation Rule.

To create, edit, and view Scheduled Jobs, go to Scheduling icon.

Alternatively, you can setup a Scheduled Job from a Device page > Select a Task > Create Scheduled Job

From the top right-hand corner of the Scheduling screen, select 'New Scheduled Job'

Name your Scheduled Job, and enter descriptive text if you wish - Please note that new jobs are disabled by default, and will need to be enabled and saved before they will run

A job can be triggered when a Device Starts Up, when a User Logs On, or when a Device first makes contact with Naverisk via a selection below - Please note that jobs will run relative to a client's time zone

Alternatively, schedule a job to run as per these timed options

Run a job once at a preset date and time

Set a daily routine to recur on your chosen Day/s with Start and End Dates and Times

Similarly, set a Weekly schedule here

Or set Monthly options for less frequently required scheduled jobs

on a Specific Day Number, Specific Weekday, Last or First Day on the Month

Set a Device Filter to target specific devices against which to run the job

You can target devices based on a comprehensive set of predefined attributes

Alternatively, you can target either single or multiple devices via the 'Select Specific Devices' radio button

From the Actions tab, you can choose what the Scheduled Job will do when it finds a device matching the criteria selected.

Choose from these options to perform certain actions before a job runs.

* Choosing either of the Maintenance options will suppress tickets from being created before the job is run

This option will enable the system to run a chosen Script Pack.

Naverisk can automatically place the device into a suspended state where it will no longer generate tickets based on the options used:

When used with Email Integration, this can generate a report and email it to a preassigned email address.

Operating System patches can be Scheduled, with an optional selection of Patch Age in Days, plus single or multiple Category Authorisations.

Restart selected devices with the following options:

This will enable the system to perform a Software, Operating System, Hardware or Patch Management scan. Get up to the minute information from your Devices when you want it, automatically.

Install Software Updates - Please note the prerequisites below:

Schedule an action to upgrade an Agent on any device.

This will generate a pop-up box on the selected Device containing the assigned message.

Choose from these options to perform certain actions after a job runs.

Set a wait delay, specified in minutes before the Post Actions run. If the wait interval is left at 0 minutes, then the action will be performed immediately.

The Reboot Device options are:

The Maintenance Mode options are:

* Choose either of the maintenance options to prevent ticket creation once the job is completed or disable maintenance mode after the scheduled job runs (opposite to the pre-action) to re enable ticket creation.

The Dispatch tab of the Scheduling page allows you to create one-off or recurring Tickets in the future, or view and / or edit any current scheduled tickets

Select 'New Ticket' and assign either to Self or Selected Technician

Use the Schedule Tab icon to complete your required Schedule Option from: