There are a few things within Arma that you need to check frequently. We often see clients that have devices not working and they simply haven’t checked their devices are online within the dashboard.

Often a device may go offline.

This will show gray in the dashboard and is the most common support request we get. We push out updates frequently and some security systems will block the update of the agent. This means you will need to manually update the agent with one of the recommended methods to bring it back online.

A key regular check is to make sure you are running the latest version you are running the latest agent. If you aren’t running the latest agent then your backups may stop and fail. The newer agents also offer improved performance.

You can see this in several places the initial device dashboard, you will see the following on the right-hand side

Also, within the device tab under the agent section.

NB: If your Agent is online and not showing latest version, You can simply click Restart as above and this will install and upgrade the agent for the specific device.

You may also have a firewall or AV product that stops connection to the following ports. The following two ports need to be opened on the device's firewall or system firewall if experience connection issues. This includes connecting from the local machine. The ports are 443 and 57781

You can run this PowerShell Script to check port 57781 is open

Production:-

Test-NetConnection -ComputerName armanode.armabackup.com -Port 57781 -informationlevel "Detailed"

Trial:-

Test-NetConnection -ComputerName trialnode.armabackup.com -Port 57781 -informationlevel "Detailed"

If the port is open you will see the below,

Please Contact Support if you are unable to get your device back online or with any questions regarding Arma.

As always, the support team is available to assist and help with any issues, configurations, and situations you may need assistance with. Please contact us.

24/7 Global Support & Sales

Help: support@naverisk.com Sales: sales@naverisk.com

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